Experience
Diverse Computing, Inc.
Network Support Specialist (May 2024 - Present)
- Configured and deployed Cisco FirePower 1010 and 1140 firewalls to support eAgent Gateway across various customer sites.
- Proactively monitored critical network infrastructure using Zabbix, responding to and resolving outages to maintain system uptime.
- Managed and monitored secure site-to-site VPN tunnels, ensuring reliable communication between state agencies and client networks.
- Coordinated with cross-functional teams via Jira, Slack, and email to ensure efficient communication and rapid resolution of support tickets.
- Participated in the organization’s on-call rotation, providing critical after-hours support to a large user base, including high-priority stakeholders.
- Provided detailed documentation for key processes within the organization.
Junior Systems Administrator (November 2022 - May 2024)
- Led the research for the successful upgrade of Windows Server domain controllers.
- Automated routine administrative tasks and software deployments using Bash scripting, reducing manual effort.
- Managed IT assets, ensuring accurate tracking and safeguarding of critical company resources through comprehensive inventory management.
- Identified and resolved technical issues spanning hardware, network connectivity, and software, providing timely support for internal users.
- Implemented a Zabbix monitoring solution, enhancing server performance oversight and enabling proactive alerts for critical infrastructure issues.